Friendly reminder: your request 'I can't log in' is pending and we are waiting for a response from you in order to proceed. Once you reply with the information we need, we can continue assisting you.
If your issue is resolved, just ignore this email, and your request will be closed automatically. If your issue is NOT resolved, please respond to this email within the next 4 days and let us know. If you do not respond in 4 days, the ticket will be automatically closed in our system (we get a lot of tickets and need to keep things tidy).
Please reply to this email in order to update your request and continue troubleshooting.