We truly understand what the reason, no worries, in this case, we will go ahead and process a refund for the charge on your account for the full amount of (4,598.00 VEF) for the Windows 10 Pro. As a one time courtesy of Microsoft, we will go ahead and process your request, we can only process a refund once in a calendar year. Just in case you will request a refund in the future, we will need to refer you to developer of the game or to your bank to file a dispute. But rest assure that this transaction will be refunded back on your VISA x2557