Eternal team인가? 평판이 아주 않좋은 덴데, 그땐 검색안하고 시켜서ㅠㅠ
아무튼 시킨게 1월중순쯤이거든요? 근데 아직까지 도착을 안한거예요..
세관이랑 포스트는 자기들은 그거 못받았다고, 판매자한테 물어보라는데, 알리에서는 계속 배송추적된다면서 환불을 거부하네요.
솔직히 폰 짜증나서 사서 필요도 없는데 계속 돈 안돌려주고 뻐티고 있어요.
근데 오늘 새로 상태가 바껴서 봐봤는데
Dear HONGIL JEON,
The dispute (order id: 72436014310485 ) has been closed today and we have made a mediation. You can log in to <http://trade.aliexpress.com/issue/issueDetail.htm?issueId=61108441410485> to check the details.
The dispute (order id: 72436014310485 ) has been closed today and we have made a mediation. You can log in to <http://trade.aliexpress.com/issue/issueDetail.htm?issueId=61108441410485> to check the details.
Since buyer didn't provide evidence to clarify the detained reason, we will release the full payment to the seller according to our rule. We apologize for any inconvenience caused. Your understanding will be highly appreciated.
| Complaints from buyer | Judgement from AE | Invalid Reason |
|---|---|---|
| Purchase Protection is running out, but package is still in transit | Invalid | According to the shipping information, your package now stayed at your local custom. |
| can't find package | Invalid | According to the shipping information, your package now stayed at your local custom. |
| Package Information | ||
|---|---|---|
| AliExpress Shipping | RE814802701SE | Customs Hold |
Final resolution: Full Payment Release
Logistic's responsibility: NO
Logistic's responsibility: NO
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Thank you for your cooperation and support, and hope you have a great experience shopping with AliExpress. Your understanding and cooperation will be appreciated.
Best regards,
AliExpress Case Management Team
--------------------------------------------
Please do not reply to this email/message. This mailbox is not monitored and you will not receive a response.
Thank you for your cooperation and support, and hope you have a great experience shopping with AliExpress. Your understanding and cooperation will be appreciated.
Best regards,
AliExpress Case Management Team
--------------------------------------------
Please do not reply to this email/message. This mailbox is not monitored and you will not receive a response.
이렇게 제가 증거를 제출안하면 돈 판매자한테 준다고 협박하는데, 저 포스트에서 편지온거랑 배송추적한 거 다 찍어서 올렸거든요.. 아니 애초에 배송을 못받았는데 무슨 증거를 줍니까..
그래서 고객센터가서 물어보니까, 자기들 팀이 돈 돌려주려하고 있다고, 지금 자기들이 항소를 해본다는데, 솔직히 같은 놈들 같아서 못 믿겠어요.. 24시간 기다리면 appeal할 수 있게 해줄테니까 거기다가 증거 올리라는데..
대화내역 첨부할께요.
원래 이렇게 환불진행하는 건가요? 지금 상당히 오래기다렸고, 알리에게 고객센터 문의만 4번째인데, 계속 기다리라고만 하다가 갑자기 돈 안돌려준다고하니까 열불이 나네요.
지금 제가 뭘 어떻게 해야할지도 모르겠고, 200유로가 적은 돈도 아닌데 저렇게 잡아떼는 알리도 짜증나고..
답답해서 질문드립니다. 제가 어떻게 해야하나요?
글쓰기