I'm sorry to hear you haven't received your order yet; you should've received it by now.
When something like this happens, I'd normally send out a replacement order. In this case, I've checked your account and found that you have placed this order with one of our registered Amazon Merchant seller, World Share.4u.
When you buy an item at Amazon Marketplace or from one of our Amazon Merchants, the seller will process and ship your order, not Amazon.com.
When you placed this order, we estimated the delivery for this order in between November 13, 2014 - November 24, 2014. Unfortunately, we don't have any information regarding its whereabouts, since the order was shipped by the individual seller.
This is the reason we are not able to send a replacement on the seller’s behalf. We do, however, offer a full refund through our A-to-z Guarantee in the event that you are not able to locate your package.
Before I take any action on the order, I want to give seller a chance to resolve this. We hold them to the same high customer service standards we set for ourselves.
Since seller fulfilled your order, they should be able to give you more information about the shipment, or initiate a refund if that's necessary. I've sent your inquiry to them on your behalf. You'll receive a copy of this e-mail shortly.
If you aren't able to work this out with the seller within 3 business days of contacting them, you can file an A-to-z Guarantee claim online to request reimbursement for this order. You need to wait 3 calendar days past the maximum estimated delivery date, before filing a Guarantee claim. Our guarantee is located online at:
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