얼마 전 시계를 직구로 주문했는데 불량품이 와버렸네요 ㅠㅠ
그래서 본사에 클레임걸고 동영상과 사진을 보내 오늘 최종적으로 답변이 왔습니다만...
정확시 어떻게 보상해 준다고 하는지 잘 모르겠네요
영알못이라...
We're very sorry about this. Personally, I'd be frustrated if I receive new products that are defective. Rest assured we'll take care of this and prioritize your concern.
I have done visual inspections and I'll be happy to provide you options regarding your warranty claim.
Option 1:
The items will be reshipped to you free of charge.
Option 2:
You will get a 15% off coupon that you can use to purchase on our store, once you make your purchase we will add the items that you are claiming a warranty for in the package.
With this option, you do not have to return the broken watch/bracelet to us.
Our goal is providing you the best options, so please let us know so we can take action right away.
옵션2가 뭔말인지 잘 모르겠어요;;;
그리고 옵션이 2개라면 둘 중 하나 선택하라는 말인가요?
알려주세요 ㅠㅠ
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