Hi Room,
Thank you for contacting iTunes Store Support. My name is Ann, your dedicated iTunes Store Advisor.
I understand that you encountered challenges making a purchase and getting an error message to contact us. I know how important it is for you to buy the item that you want and you need. Rest assured that I will check your account and provide information that could address your concern.
Room, I consulted a Senior Advisor and I am sorry but we won't be able to assist you further because your account isn’t in compliance with the iTunes Store Terms and Conditions. I recommend you to review the Apple's requirements for using the iTunes Store by visiting this page: