라이브챗 상담사 복불복에 걸린건지...
고액이라고 3~5일의 조사기간을 달라더니...
결국 경찰에 신고후 담당자의 이름이 있는 확인서를 보내달라네요 ㅡㅡ
ㄴㅁ ㅈ 같은거...
일하느라 바빠죽겠는데 ㅡㅡ...
우선 APEX ECMS 와 한진택배에 문의 넣었고,
ECMS 택배사가 있는 미국 경찰서에도 report 넣었고,
ic3.gov 에도 report 제출했고,
강서경찰서에도 신고했고,
소비자 보호원에도 신고했고,
evga 고객센터엔 저번주 13일에 문의 넣었는데 아직도 답변없고,
결제카드 차지백 신청했습니다.
할수있는건 다 한거 같네요.
애초에 아마존 배송박스 테이핑이 상단에 두번 되어있었고,
첫번째 테이핑 개봉 흔적이 있고 두번째 테이핑 위에 APEX 송장 스티커가 붙어있는데
라이브챗을 몇번을 해봐도 매크로 답변이네요 ㅡㅡ...
고액의 물건에 대해선 필히 언박싱 영상을 찍어두시고
저처럼 영어 고자들은 고액은 아마존에서 살때 다시한번 생각해보시길 바랍니다.
(애초에 한국에 출시도 안된 물건인데..)
아래는 18일 첫번째 라이브챗 내용입니다.
이후 3~4건을 더 라이브챗을 걸었는데 이미 제 오더에 대해 저렇게 답변하라고 걸어놨는지
이후 계속 같은말만 반복하네요.
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07:15 AM PST Lisa(Amazon): Hello, my name is Lisa. I'm here to help you today.
07:15 AM PST nibabooji: hi
07:15 AM PST Lisa: May I have the name on your account please? ______
07:16 AM PST nibabooji: nibabooji
07:19 AM PST Lisa: Thank you so much. The order tracking details show that it was delivered on November 13, 2017
07:20 AM PST nibabooji: I asked a few days ago that I received bottled water instead of the graphics card I ordered, and I want to know the proceeding results.
07:20 AM PST Lisa: I see, I'm sorry to hear that. I'll need a moment to review your account for those results.
07:21 AM PST nibabooji: ok
07:28 AM PST Lisa: I see that there is a followup set to contact you on Monday by the agent that you spoke with. I've checked, and as a result of our investigation, we'll be unable to provide a replacement or refund on this order. We suggest contacting the carrier to have them investigate their delivery. If they still can't find it, contact your local police department to file a stolen property report.
07:33 AM PST nibabooji: Why do I have to do that for this problem?
I bought it by trusting the Amazon seller.
07:33 AM PST Lisa: I'm sorry, we'll be able to help you further, once we have that information.
07:34 AM PST Lisa: The reason, if that our investigation determined that we shipped a graphics card.
*is
07:36 AM PST nibabooji: So it's not my fault that you have chosen the wrong shipping company. Why should I suffer such a loss?
07:37 AM PST Lisa: Please contact the shipping company so they can investigate their delivery.
07:40 AM PST nibabooji: I'm asking why I should do it.
07:41 AM PST Lisa: We'll be unable to help you further without the case ID of the carrier investigation and, if needed, a stolen property police report.
07:44 AM PST nibabooji: What is the proof that you shipped your graphics card?
07:46 AM PST nibabooji: I live in Korea, and the water in it is water that I do not sell in Korea.
It happened in the US. Should I be responsible for that?
07:46 AM PST Lisa: We shipped the graphics card and fulfilled the requested order. In order to hep you further, we'll need the requested information.
I'll be happy to help you with anything else today, but there's nothing further I can add about this order until we receive that information.
07:50 AM PST nibabooji: What do you mean by the information you say?
07:51 AM PST Lisa: We suggest contacting the carrier to have them investigate their delivery. If they still can't find it, contact your local police department to file a stolen property report.
07:52 AM PST nibabooji: Are you ok with issuing from a Korean police station?
07:54 AM PST Lisa: Yes, please provide either the English copy of the police report or the case ID and name/address of the police station, once they let you know that their investigation has been completed.
07:58 AM PST nibabooji: ok,Once I contact the shipping company, and I will inquire of you again.
07:59 AM PST Lisa: Yes, give them time to complete their investigation as well, then provide their case ID number.
08:00 AM PST nibabooji: ok
08:00 AM PST Lisa: Is there anything else I can help you with today?
08:01 AM PST nibabooji: no, thanks
08:01 AM PST Lisa: Enjoy your day. When you're ready, please click on the "End chat" button at the upper right corner of this window.
